On the other side of the customer service coin, or somewhere in the middle, I bought a new DVD burner on my way home yesterday and the sales guy, although friendly, was a bit too keen to dazzle me with his detailed knowledge of not only the item I was buying, but also computers in general. Since I at no stage had a chance to get a word in, he had no real way of knowing what my expertise level was, and didn't seem too worried about whether I comprehended his techo spiel. Perhaps I'm too obvious an IT geek?
Nonetheless, I now have a fully functional DVD writer in place, as opposed to the barely limping one I've been dealing with for over a year. Even better, the drive worked first time, which I haven't been able to say very often in my previous CD, DVD and hard drive self-installs.
I did, somewhat ironically, miss the slightly-dusty-but-still-easily-readable label at the bottom of the case telling me how to take the front off so I could actually remove the existing drive. After that, though, it was plain sailing :)
The things floating by aren't what we want to see
3 months ago