Saturday, December 30, 2006

Lights out

Yesterday, after a thoroughly enjoyable afternoon catching up with K, having lunch and seeing "Happy Feet" with B and The Boy, and avoiding a thorough drenching in the sudden downpour (which arrived while we were in the movie), I got home to find that my lights were out. All my appliances continued to work, and flicking the circuit breaker did nothing.

I called ActewAGL, got straight through to an operator, and something mysterious was done to fix my lights within an hour of the call, before it was even dark outside. So, in an era of poorly thought out automated messages, it's nice to find a bastion of excellent customer service which involves real people solving a problem in a timely way with a minimum of fuss.